Privacy Policy
This Privacy Statement applies to the activities of Vincere Group Pty Limited (ABN 94128371844) trading as mytechguy ("Mytechguy"). It explains how Mytechguy handles personal information and complies with the requirements of privacy law including the Privacy Act 1988 (Cth).
Information Collected
Personal information collected and held by Mytechguy may include any details that relate to you personally, or you conducting a business as a soles trader, you and other persons conducting a business as a partnership, or you and any other principles conducting a business as a corporation.
The type of information collected may be yours alone, or include your business partners or fellow director’s names, dates of birth, current and previous addresses, contact phone numbers, e-mail addresses, bank accounts or credit card details, employment or occupation details and driver's licence numbers, credit histories, credit applications, credit references, commercial details of customers, suppliers and trading histories.
Collection of Information
Personal information is collected by Mytechguy to enable us to provide you with the Products and Services you have requested along with improving customer satisfaction through improvements in our business processes. Mytechguy may not be able to provide you with the Products and Services if you choose not to provide the personal information requested.
Personal information may be collected directly from you when you supply personal information to Mytechguy by way of face-to-face contact, telephone, mail, email, voucher, warranty or license documentation, or on-line applications including financial payment systems.
Personal information may be collected in-directly from third parties such as credit reporting agencies, from credit references that you have supplied, your representatives, or by way of other business process related third parties, where our receipt of this information is a necessary requirement to supply you with your requested Products and Services.
Use Of Personal Information
Your personal information may be used in order to:
• verify your identity;
• allow us to identify our customers via usernames and passwords and provide customised features and functions during Website use;
• communicate Products and Services updates including but not limited too; pricing, availability, delivery tracking, delays, bug fixes, security updates, improvements and new product releases.
• provide the Products, Services you have requested as well as provide Customer support;
• Customer account establishment and administration for those Products and Services, including credit approval requirements and processes, invoicing, billing and debt collection.;
• Customer service and satisfaction measurements and market research
• business process improvements
Mytechguy provides Products and Services via our website. When you visit our site, our web servers record anonymous information such as the time, date and URL of the request. This information assists us to improve the structure of our websites and monitor their performance.
Mytechguy may use cookies on its website. Cookies are an industry standard and most major websites use them. A cookie is a small text file that our websites may place on your computer. Usually, cookies are used as a means for our website to remember your preferences. As such, cookies are designed to improve your experience of our website.
In some cases, cookies may collect and store personal information about you. Mytechguy extends the same privacy protection to your personal information, whether gathered via cookies or from other sources. Most internet browsers are pre-set to accept cookies, however you can adjust your Internet browser to disable cookies or to warn you when cookies are being used. However, if you disable cookies, you may not be able to access certain areas of our websites or take advantage of the improved website experience that cookies offer.
Your personal information is also collected to promote and market other Services which we consider may be of interest to you. If you do not wish us to contact you regarding other Services please call 02 9439 3112.
Disclosure of Personal Information to Third Parties
Mytechguy may disclose your personal information to organisations outside Mytechguy in order to deliver the Products and Services you require and for the purposes set out above. Your personal information is disclosed to these organisations only in relation to Mytechguy and third party organisations providing Products and Services to you. These organisations may carry out:
• shipping, mailing storage, or security Services
• warranty, licensing, fault rectification and data recovery Services;
• assembly, testing, documentation or training Services
• helpdesk, customer support and enquiries;
• billing, payment receipts and debt-recovery functions;
• information technology and telecommunications Products and Services;
• sales, direct and indirect marketing, customer research and analysis
Mytechguy takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information. In addition, we may disclose your personal information to:
• your authorised representatives or legal advisers (when requested by you to do so);
• credit-reporting and fraud-checking agencies;
• credit providers (for credit related purposes such as creditworthiness, credit rating, credit provision and financing);
• our professional advisers, including our accountants, auditors and lawyers;
• government and regulatory authorities and other organisations, as required or authorised by law;
• organisations who manage our business and corporate strategies, including those involved in a transfer/sale of all or part of our assets or business (including accounts and trade receivables) and those involved in managing our corporate risk and funding functions (e.g. securitisation).
Third Party Web Sites
You may click-through to 3rd Party Websites from our Website in which case we recommend that you refer to the privacy Statement of the sites you visit. This Privacy Statement applies to the Mytechguy website only and Mytechguy assumes no responsibility for information and content of 3rd Party Websites.
Accuracy Of Personal Information
Mytechguy takes all reasonable precautions to ensure that the personal information we collect and disclose is accurate, complete and up-to-date. However, to a large extent the accuracy of that information relies on what information you provide to Mytechguy, or information you have provided to other organisations with whom we may need to exchange information in order to supply you with the Products and Services requested. We recommend that you:
• you notify us of any errors in your personal information you have detected; and
• inform us when changes to personal information will or did occur by contacting us.
Access To Your Personal Information
You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. Mytechguy reserves the right to charge a fee for searching for, and providing access to, your information.
Changes to This Privacy Statement
Our privacy policies will be reviewed from time to time and Mytechguy reserves the right to change its Privacy Statement at any time without prior notification other than a new version being posted on the Website.. The amended Privacy Statement will apply between us whether or not we have given you specific notice of any change.
Contact Us
For any queries in relation to our privacy policy, please phone 02 9439 3112 or email info@mytechguy.com.au
